Privacy and Data Policy

Reservation Terms and Conditions

• Reservations from 01/01 to 30/04 and from 01/11 to 31/12 – 7-day cancellation policy

You will receive a REDUNIQ payment link to prepay the total amount of the reservation 9 days prior to arrival. The booking will be reconfirmed upon receipt of payment. Once payment has been made, the reservation becomes non-refundable.

• Reservations from 01/05 to 31/10 – 14-day cancellation policy

You will receive a REDUNIQ payment link to prepay the total amount of the reservation 16 days prior to arrival. The booking will be reconfirmed upon receipt of payment. Once payment has been made, the reservation becomes non-refundable.

Privacy and Personal Data Policy - applicable to Users of this Hospitality Business when making a reservation

Data Controller (we): The Hospitality Business which will provide to you, the user, the requested service. Our identification and contact details are available on the website you used to make your reservation / to pose your questions to us. They will also appear on our invoice which we'll send to you.

Data Compliance Officer: Not applicable to Data Controllers' activities.

User: You, who filled-in the reservation form or any other documentation related to it.

Purpose: The purpose of processing the data provided through this form is to manage the reservations made by you, user and/or to answer to the questions / requests you posed.

Legal basis:
- Either the need to perform our contract with you, user / the need to take steps at your request prior to entering into a contract.
- Or the consent of you, the user, by ticking in the box of acceptance of the Terms and Conditions of which this Privacy and Personal Data Policy is an integral part.

Duration: We will store the data provided by you, the user, during the time necessary for the management of the reservation you made, as well as of the accommodation services you requested. Once the management is finished, your data will be kept for six (6) months. If you consent to receive marketing and/or commercial information, your data will be stored until you revoke your consent.

Processor: We engage our partner Guestcentric Group (www.guestcentric.com ) for carrying out the reservations engine of our business. Guestcentric acts under our authority and we have signed a contract with Guestcentric Group for the provision of their services. We have instructed Guestcentric Group in written as per how the processing should be done.

Data subjects different from the users: Where you, user, provide us with personal data pertaining to a different data subject from yourself, you are responsible for such acts as well as for obtaining the respective consent of such data subjects for the provisioning of their data.

Transfer of Data: We shall not transfer personal data to a third country outside the EEA (European Economic Area).

Data Subject Rights: Data Subjects can exercise their rights of access, rectification, cancellation and opposition by sending an email or through the postal service to the contact details on our reservation website and on our invoices.

Supervisory Authority: If a data subject considers their rights affected, they can also appeal to the competent supervisory authority of the Member State concerned. More info at: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en

 

Booking Terms and Conditions
* Reservations from January 1st to April 30th and from November 1st to December 31st - Cancellation allowed 7 days in advance.

You will receive a REDUNIQ link to prepay the total amount of your reservation 9 days before your arrival. The reservation will be reconfirmed after payment. Once paid, it becomes non-refundable.

* Reservations from May 1st to October 31st - Cancellation allowed 14 days in advance.

You will receive a REDUNIQ link to prepay the total amount of your reservation 16 days before your arrival. The reservation will be reconfirmed after payment. Once paid, it becomes non-refundable.

Privacy and Personal Data Policy - applicable to Users of this Hospitality Business when making a reservation.

Data Controller (we): The hotel that will provide you, the user, with the requested service. Our identification and contact details are available on the website you used to make your reservation/to ask us your questions. They will also appear on the invoice we send you.

Data Compliance Officer: Not applicable to the activities of Data Controllers.

User : You, who filled out the booking form or any other related documentation.

Purpose: The purpose of processing the data provided through this form is to manage the reservations made by you, the user, and/or to respond to questions/requests made.

Legal Basis:
- Or the need to execute our contract with the user / the need to take steps at their request before entering into a contract.
- Or the user's consent, by checking the box accepting the Terms and Conditions of which this privacy and personal data policy is an integral part.

Duration: We will store the data you provide, the user, for the time necessary to manage the reservation made, as well as the requested accommodation services. Once the management is complete, your data will be kept for six (6) months. If you consent to receive marketing and/or commercial information, your data will be stored until you revoke your consent.

Processor: We have contracted our partner Guestcentric Group ( www.guestcentric.com ) to handle the booking mechanism for our hotel. Guestcentric acts under our authority, and we have signed a contract with Guestcentric Group for the provision of their services. We have instructed Guestcentric Group in writing on how the processing should be carried out.

Data entities other than users: When the user provides us with personal data belonging to a data subject other than themselves, you are responsible for such acts, as well as for obtaining the respective consent from such data subjects for the provision of their data.

Data Transfer: Your data will not be transferred to third parties. We do not transfer personal data to a third country outside the EEA (European Economic Area).

Data subject rights: Data subjects may exercise their rights of access, rectification, erasure, and objection by sending an email or via postal service to the contact details on our booking website and on our invoices.

Supervisory Authority: If a data subject considers their rights to be affected, they may also appeal to the competent supervisory authority of the Member State concerned. More information at: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en